MSP360 RMM: remote monitoring and management review for MSPs and IT teams

Name: MSP360 RMM — ITOpsClub Editorial Review
Item: MSP360 RMM
Author: ITOpsClub Editorial

MSP360

MSP360 RMM uses per admin per month with unlimited endpoints pricing, runs on cloud, supports Windows, macOS, Linux, and 15-day free trial; permanently free Community Edition (up to 50 endpoints).

MSP360 RMM is a cloud-based remote monitoring and management platform designed primarily for managed service providers. It combines system health monitoring, Windows patch management, third-party application updates, PowerShell scripting, remote access, and software deployment in a single web-based console. The platform supports Windows, macOS, and Linux endpoints, and its defining commercial characteristic is per-admin pricing with unlimited endpoints — a model that makes it structurally cheaper than per-device alternatives as endpoint count grows.

MSP360 RMM earns consideration based on pricing simplicity and tight integration with MSP360 Managed Backup. The gaps — limited third-party patch management, no native PSA or ticketing, and a less polished UI than NinjaOne or Atera — determine whether it survives past the initial shortlist.

Visit MSP360 RMM website Start free trial MSP360 RMM pricing MSP360 RMM alternatives

Written by RajatFact-checked by Chandrasmita

Editorial policy: How we review software · How rankings work · Sponsored disclosure

Pricing model

Per admin per month with unlimited endpoints

Deployment

Cloud

Supported OS

Windows, macOS, Linux

Trial status

15-day free trial; permanently free Community Edition (up to 50 endpoints)

Review rating

Not surfaced

Vendor

MSP360

MSP360 RMM pricing

MSP360 RMM publishes its pricing, which is a meaningful advantage over vendors like NinjaOne that require a sales conversation before revealing costs. The standard rate is $59.99 per admin per month with unlimited endpoints. Promotional pricing at $49.99 per admin per month is frequently available through MSP360's website, email campaigns, and partner channels. Both monthly and annual billing options are available.

The per-admin model means total cost scales with the number of technicians, not the number of managed devices. An MSP with two admins managing 500 endpoints pays $119.98 per month — roughly $0.24 per endpoint. Compare that to NinjaOne's estimated $1.50 to $3.75 per device, and the cost difference at scale is dramatic. This model works best for MSPs with high endpoint-to-technician ratios, which is the same structural advantage that makes Atera's per-technician pricing attractive.

The base rate includes RMM, remote access via MSP360 Connect, patch management, scripting, and monitoring. MSP360 Managed Backup is a separate product with its own pricing — per-device backup licensing with cloud storage charges based on the storage provider (AWS S3, Azure Blob, Wasabi, etc.).

The backup cost is not trivial and should be modeled explicitly if the team plans to use both products. There are no hidden add-on modules within RMM itself — what you see in the per-admin rate is what you get.

View MSP360 RMM pricing

Community Edition (free): $0/month (Up to 50 endpoints, full feature access, no time limit, no credit card required)

Standard (per admin): $59.99/admin/month (Unlimited endpoints per admin. Includes RMM, remote access, patch management, scripting, monitoring. MSP360 Backup priced separately.)

Promotional (per admin): $49.99/admin/month (Same features as Standard; promotional pricing available through MSP360 website, email campaigns, and partner channels)

Verified from the official pricing page on March 17, 2026. View source

What stands out about MSP360 RMM

MSP360 RMM is the clearest choice when an MSP needs a straightforward, affordable RMM with per-admin pricing and tight backup integration — and does not need the depth of automation, reporting, or UI polish that NinjaOne and ConnectWise Automate provide. The per-admin model with unlimited endpoints is the product's strongest argument: at scale, it costs a fraction of per-device alternatives.

MSP360 RMM is best for

Small to mid-size MSPs that need a simple, affordable RMM with per-admin pricing and unlimited endpoints — particularly those already using or planning to use MSP360 Managed Backup for data protection. It fits teams that value cost predictability over feature depth.

Why MSP360 RMM stands out

MSP360 RMM stands out on two dimensions: per-admin pricing with unlimited endpoints that makes it one of the cheapest RMM options at scale, and native integration with MSP360 Managed Backup that gives MSPs a unified vendor for endpoint management and data protection. The Community Edition — a permanently free tier covering up to 50 endpoints — also lowers the barrier to entry in a way that most competitors do not match.

Commercial fit for MSP360 RMM

MSP360 RMM's commercial fit is strongest for MSPs managing large endpoint counts with small teams, where per-admin pricing delivers the most savings versus per-device models. It weakens for teams that need advanced automation, deep third-party integrations, or a polished UI — at that point, the savings are offset by the operational overhead of working around the platform's limitations. The per-admin model is simple and predictable; the question is whether the feature set behind it meets the team's operational bar.

What users think

“RMM from the same vendor as MSP360 Backup, making the commercial argument strongest for MSPs already using the backup product and wanting tight integration between endpoint monitoring and data protection. Standalone RMM evaluation should include Atera and Syncro for direct comparison.”

Read full review

In depth

MSP360 RMM is best evaluated in the context of the specific rmm software workflows your team is trying to standardize or improve.

Shortlist quality depends less on surface-level feature parity and more on how well MSP360 RMM fits your deployment preferences, reporting expectations, and the amount of day-to-day operational ownership your team can absorb. Use this page to understand product fit before moving into direct vendor comparisons.

Test whether MSP360 RMM fits the current environment and OS mix.
Validate the vendor’s pricing mechanics against real rollout assumptions.
Check whether the platform solves the workflows that matter in the first 90 days.

MSP360 RMM features

System health monitoring and alerting

MSP360 RMM monitors CPU, memory, disk usage, and system performance across Windows, macOS, and Linux endpoints through a centralized web dashboard. Administrators configure alert thresholds and receive notifications when endpoints breach defined conditions. - Limitation: The monitoring is functional for standard operational needs but lacks the advanced alert conditioning, visual dashboards, and condition-based automation chaining available in NinjaOne or ConnectWise Automate.

Patch management

MSP360 RMM provides OS-level patch management for Windows, macOS, and Linux. Windows patch management is the most mature: administrators can view, approve, schedule, and deploy OS updates across multiple endpoints with bulk scheduling capabilities. - The patch management is adequate for keeping endpoints updated but does not approach the depth of NinjaOne's cross-OS third-party patching catalog or ConnectWise Automate's granular patch policy engine.

Remote access via MSP360 Connect

MSP360 Connect is included with every RMM license at no additional cost. It provides remote desktop access to Windows endpoints directly from the web console — no separate tool installation required on the technician's workstation, though a standalone remote viewer application is also available. - Unattended access is supported but is a documented pain point: setup is less straightforward than with competing remote access tools, and after-hours access requires dashboard login that adds friction to urgent response workflows.

PowerShell scripting and Group Actions

MSP360 RMM supports PowerShell scripting with an interactive terminal accessible through the web console. The terminal supports variables, dependent command execution, and the same workflow as working directly on a machine's PowerShell console. - The scripting capability is functional for standard automation needs but is less robust than the scripting engines in ConnectWise Automate or Kaseya VSA.

Software deployment

MSP360 RMM includes remote software deployment capabilities that allow administrators to install or remove applications on managed endpoints from the web console. Deployments can target individual devices or groups of endpoints. - The deployment mechanism is straightforward and handles standard installation workflows.

MSP360 Managed Backup integration

MSP360 RMM integrates natively with MSP360 Managed Backup, which is the company's flagship product and the reason many MSPs encounter the RMM in the first place. The integration provides unified management of endpoint monitoring and data protection from a single vendor and management console. - Limitation: Backup is a separate product with its own licensing, not included in the RMM per-admin rate.

Two-factor authentication and security

MSP360 RMM enforces two-factor authentication by default when connecting to managed machines — a security measure that is not optional and is applied automatically. This default enforcement is a positive security posture that some competing RMM platforms offer only as a configurable option. - The platform is cloud-hosted with the management console accessible via browser, and agent communication uses encrypted channels.

Pros and cons of MSP360 RMM

This is the point in the evaluation where buyers should separate what sounds strong in the demo from what will still matter after implementation, reporting setup, and day-two administration are real.

Strengths

These are the strengths most likely to keep MSP360 RMM in the shortlist once the team starts comparing practical fit, not just feature breadth.

Per-admin pricing with unlimited endpoints is structurally the cheapest model at scale

At $59.99 per admin per month (or $49.99 with promotional pricing), MSP360 RMM costs a fixed amount regardless of how many endpoints each admin manages. Two admins managing 500 endpoints pay under $120 per month total. That same 500-endpoint deployment on NinjaOne would run $750 to $1,875 per month at estimated per-device rates.

Native integration with MSP360 Managed Backup

MSP360 RMM and MSP360 Managed Backup share a management console and vendor relationship. For MSPs that need both RMM and backup, running both from one vendor eliminates an integration layer and a separate vendor relationship. Backup supports multiple cloud storage backends — AWS S3, Azure Blob, Wasabi, Backblaze B2 — which gives flexibility on storage costs.

Community Edition provides a genuinely free entry point

The MSP360 RMM Community Edition covers up to 50 endpoints with no time limit, no credit card requirement, and full feature access. This is not a crippled trial — it is a permanently free tier that small MSPs or IT teams can run indefinitely.

Cross-platform support for Windows, macOS, and Linux

MSP360 RMM supports Windows, macOS, and Linux endpoints from a single console. System health monitoring, remote access, and alerting work across all three platforms. For MSPs managing mixed environments, this eliminates the need for OS-specific management tools.

Simple, fast deployment with minimal configuration overhead

MSP360 RMM is cloud-based with lightweight agent deployment. G2 reviewers consistently rate ease of setup at 9.0 out of 10. The platform does not require a dedicated admin to configure — most teams are operational within a day.

Limitations

These are the points worth pressing in pricing calls, technical validation, and rollout planning before the team treats the product as a safe choice.

The platform is functionally basic compared to mature RMM competitors

MSP360 RMM covers the essentials — monitoring, patching, scripting, remote access — but lacks the feature depth of NinjaOne, ConnectWise Automate, or Datto RMM. Do not expect advanced automation workflows, detailed alert conditioning, or rich dashboards with visual analytics. G2 reviewers consistently describe the platform as simple and functional but not feature-rich.

No native PSA, ticketing, or ITSM — requires external tools

MSP360 RMM does not include professional services automation, ticketing, or any ITSM capability. MSPs that need billing, time tracking, contract management, or ticket routing must run a separate PSA — ConnectWise PSA and HaloPSA are the supported integrations. The integrations work (alert-to-ticket creation is functional), but the absence of native ticketing means every MSP running MSP360 RMM needs at least one additional paid tool to handle service delivery workflows.

Third-party patch management is limited to Windows via WinGet

OS-level patch management covers Windows, macOS, and Linux. Third-party application patching, however, is limited to Windows and relies on WinGet as the underlying mechanism. NinjaOne and Datto RMM offer significantly broader third-party patching catalogs across all supported operating systems.

Remote connect tool has friction, especially for unattended access

MSP360 Connect is included at no extra cost and works in-browser, which is convenient. However, user reviews consistently note friction with unattended remote access — setting it up is less straightforward than with NinjaOne's built-in remote access or Splashtop integrations available in other platforms. After-hours access requiring dashboard login is a specific complaint.

Reporting and dashboards are minimal and lack customization

MSP360 RMM provides basic automated reporting, but do not expect the visual dashboards, custom report builders, or client-facing reporting capabilities available in NinjaOne or ConnectWise Automate. Several reviewers specifically cite reporting as the area needing the most improvement. MSPs that need polished client-facing reports or compliance-oriented reporting will need to supplement with a third-party reporting tool or export data manually.

MSP360 RMM deployment, integrations, and platform coverage

MSP360 RMM is cloud-hosted — there is no on-premises deployment option. The management console runs entirely in a web browser, and endpoints run a lightweight agent that communicates with MSP360's cloud infrastructure. Agent deployment is handled by downloading and installing the agent package on each endpoint, which can be distributed via Group Policy, scripting, or manual installation. Most teams report being operational within a single day, with G2 reviewers rating ease of setup at 9.0 out of 10.

Platform support covers Windows, macOS, and Linux. Windows has the deepest feature coverage: full OS patch management, third-party patching via WinGet, PowerShell scripting, and complete remote access including unattended sessions. macOS and Linux support includes monitoring, alerting, and remote access, but patch management depth is primarily OS-level updates — third-party application patching on these platforms is not currently supported.

If macOS or Linux represents a significant share of the managed environment, validate the specific workflows you need during the 15-day trial.

PSA integrations are available with ConnectWise PSA and HaloPSA. The ConnectWise PSA integration supports automated ticket creation from RMM alerts, which reduces manual triage overhead. The HaloPSA integration allows remote session launches directly from HaloPSA tickets.

Before you book a demo

MSP360 RMM free trial, Community Edition, and buying motion

MSP360 RMM should be evaluated against specific operational requirements before the per-admin pricing advantage overshadows feature limitations. Two factors consistently determine whether it survives to final selection: whether the team's automation and reporting needs exceed the platform's basic capabilities, and whether the absence of native PSA and ticketing creates unacceptable overhead.

Validate feature depth against your actual daily workflows. Deploy the 15-day trial or the free Community Edition and run your team's standard operating procedures — monitoring alerts, patch deployment, remote sessions, scripting tasks. MSP360 RMM is simple by design, but simple may mean insufficient if the team relies on advanced automation, conditional alerting, or custom reporting that the platform does not support.

Build the total cost comparison including backup and PSA. MSP360 RMM's per-admin rate looks compelling in isolation, but most MSPs also need backup and a PSA tool. Add MSP360 Managed Backup costs (per-device licensing plus cloud storage) and the PSA subscription (ConnectWise PSA or HaloPSA) to the RMM total. Compare that combined number against all-in-one alternatives like Atera or Syncro that bundle PSA with RMM.

Test unattended remote access before committing. If after-hours or unattended remote sessions are a significant part of daily operations, set up unattended access during the trial and verify that the workflow is acceptable. MSP360 Connect's unattended access has documented friction — this is the kind of limitation that is annoying during a trial but becomes a real productivity drain at scale.

Check whether the integration ecosystem covers your stack. MSP360 RMM integrates with ConnectWise PSA, HaloPSA, and MSP360's own backup and connect products. It does not integrate natively with endpoint security platforms (SentinelOne, CrowdStrike, Bitdefender), IT documentation tools (IT Glue), or advanced reporting platforms (BrightGauge). If your stack relies on any of those integrations, confirm whether manual workarounds or API-based solutions are acceptable before signing.

Frequently asked questions about MSP360 RMM for Remote Monitoring and Management

What does MSP360 RMM actually do?

MSP360 RMM is a cloud-based remote monitoring and management platform that combines system health monitoring, Windows/macOS/Linux patch management, PowerShell scripting, remote access, software deployment, and alerting in a single web console. It is designed primarily for MSPs and integrates with MSP360 Managed Backup for unified endpoint management and data protection. It does not include PSA, ticketing, or ITSM functionality.

How much does MSP360 RMM cost?

MSP360 RMM costs $59.99 per admin per month at the standard rate, with promotional pricing frequently available at $49.99 per admin per month. The per-admin license includes unlimited endpoints — there is no per-device charge. Both monthly and annual billing are available. MSP360 Managed Backup is a separate product with its own pricing based on device count and cloud storage usage.

Is MSP360 a legitimate company?

Yes — MSP360 (formerly CloudBerry Lab) is a U.S.-based software company founded in 2011, headquartered in New York. The company serves over 50,000 businesses and has a G2 rating of 4.5 out of 5 based on 620+ verified reviews. MSP360 is an established vendor in the MSP tooling space, best known for its backup software and increasingly for its RMM platform.

Does MSP360 RMM have a free version?

Yes — MSP360 RMM offers a permanently free Community Edition that covers up to 50 endpoints with no time limit and no credit card required. The Community Edition includes full feature access to the RMM toolset. For evaluating the paid product, a 15-day free trial with unrestricted feature access is also available.

Does MSP360 RMM support macOS and Linux?

Yes — MSP360 RMM supports Windows, macOS, and Linux endpoints from a single console. System monitoring, alerting, and remote access work across all three platforms. OS-level patch management covers all three operating systems. Third-party application patching is currently limited to Windows only via the WinGet package manager. If macOS or Linux third-party patching is critical, evaluate alternatives like NinjaOne that offer broader cross-OS patch coverage.

Is MSP360 RMM good for MSPs?

MSP360 RMM is purpose-built for MSPs and its per-admin pricing with unlimited endpoints makes it one of the most cost-effective RMM platforms for growing practices. It integrates with ConnectWise PSA and HaloPSA for ticketing, and with MSP360 Managed Backup for data protection. The limitations for MSPs are the absence of native PSA and ticketing, basic reporting, and less feature depth than NinjaOne or ConnectWise Automate. It fits MSPs that prioritize cost efficiency and simplicity over advanced tooling.

How does MSP360 RMM compare to NinjaOne?

MSP360 RMM is significantly cheaper — per-admin pricing with unlimited endpoints versus NinjaOne's per-device model — and includes a free Community Edition. NinjaOne is stronger on UI quality, third-party patch management breadth, automation depth, reporting, and support quality (97% CSAT). MSP360 RMM is the budget-friendly choice for MSPs that need basic RMM at the lowest cost; NinjaOne is the premium choice for teams that need depth, polish, and best-in-class support.

MSP360 RMM alternatives worth comparing

If MSP360 RMM is on the shortlist but not yet final, compare it against these alternatives before committing. The most useful comparison is not feature-level — MSP360 RMM will lose most feature comparisons — but on total cost of the managed stack, the value of simplicity versus depth, and whether the per-admin pricing advantage outweighs the operational overhead of the platform's limitations.

N-able MSP Manager

N-able MSP Manager gives teams a way to evaluate MSP software fit, deployment tradeoffs, and day-to-day operational usability.

Open alternative

Syncro

Syncro bundles RMM and PSA together at $139 per user per month, making it a direct comparison for MSPs that need both tools from one vendor. It is more expensive per-admin than MSP360 RMM but eliminates the PSA gap. Compare Syncro when PSA integration is non-negotiable and the team prefers a single-vendor, all-in-one approach over assembling separate tools.

Open alternative

Datto RMM

Datto RMM is the established mid-market choice with deep integration into the Datto ecosystem (BCDR, Autotask PSA, networking). It offers more mature automation and monitoring than MSP360 RMM but at higher cost. Compare Datto RMM when the MSP is already in the Datto ecosystem or needs the combination of RMM with Datto's backup and disaster recovery capabilities.

Open alternative

Atera

Atera shares MSP360 RMM's per-technician pricing advantage and adds native PSA, ticketing, and AI-powered features. At $99 per technician per month for the base tier, Atera costs more per admin than MSP360 RMM but eliminates the need for a separate PSA tool. Compare Atera when the team needs PSA consolidated with RMM and is willing to pay the premium for a more complete platform.

Open alternative

Autotask PSA

Autotask PSA gives teams a way to evaluate MSP software fit, deployment tradeoffs, and day-to-day operational usability.

Open alternative

See all MSP360 RMM alternatives

Head-to-head comparisons

Open the comparison pages once MSP360 RMM makes the shortlist.

Comparison

Atera vs MSP360 RMM

Atera vs MSP360 RMM compares fit, tradeoffs, and operational strengths for IT buyers.

Open comparison

Comparison

ConnectWise Automate vs MSP360 RMM

ConnectWise Automate vs MSP360 RMM compares fit, tradeoffs, and operational strengths for IT buyers.

Open comparison

Comparison

Datto RMM vs MSP360 RMM

Datto RMM vs MSP360 RMM compares fit, tradeoffs, and operational strengths for IT buyers.

Open comparison

Comparison

GoTo Resolve vs MSP360 RMM

GoTo Resolve vs MSP360 RMM compares fit, tradeoffs, and operational strengths for IT buyers.

Open comparison

Sources

These are the public references, pricing pages, and editorial inputs used to support this page. Readers should still confirm final commercial or product details directly with the vendor when the decision becomes real.

pricing · verified Mar 17, 2026

Official pricing page

MSP360 RMM pricing reference

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