Syncro uses per technician per month; unlimited endpoints included pricing, runs on cloud, supports Windows, macOS, and 14-day free trial, no credit card required.
Syncro is a cloud-based platform that combines remote monitoring and management with professional services automation in a single product. It bundles RMM, PSA, ticketing, invoicing, remote access, patch management, and scripting into one console — eliminating the need to run separate RMM and PSA tools. The platform is used primarily by small and mid-sized managed service providers and internal IT teams managing Windows and macOS environments.
Syncro earns shortlist consideration on combined RMM+PSA convenience and cost predictability. The gaps — limited cross-OS depth, support responsiveness that lags behind NinjaOne, and a UI that feels dated compared to newer competitors — determine whether it survives to final selection.
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Pricing model
Per technician per month; unlimited endpoints included
Deployment
Cloud
Supported OS
Windows, macOS
Trial status
14-day free trial, no credit card required
Review rating
Not surfaced
Vendor
Syncro
Syncro publishes its pricing directly, which is uncommon in the RMM/PSA market and gives buyers a clear commercial baseline before any sales conversation. The Core plan runs $129 per technician per month and includes full RMM and PSA functionality: endpoint monitoring, patch management, ticketing, invoicing, billing, remote access via Splashtop, and scripting automation.
The Team plan runs $179 per technician per month and adds network discovery, advanced ticket creation automations, guided ticket resolution, scheduled database exports, Entra ID sync and actions, and security baselines.
Both plans include unlimited endpoints — a structural advantage over per-device competitors like NinjaOne and Datto RMM where costs scale with every managed device. For an MSP with three technicians managing 500 endpoints, Syncro costs $387 or $537 per month depending on the plan.
The same environment on a per-device platform at $3 per endpoint runs $1,500 per month. That gap is not marginal — it is the primary reason per-technician pricing exists as a category. The unlimited endpoint model also eliminates the overhead of tracking and true-ing up device counts quarterly.
Verified from the official pricing page on March 17, 2026. View source
Syncro is the clearest choice when a small or mid-sized MSP needs RMM and PSA in one platform without paying for two separate tools or worrying about per-device costs scaling out of control. The combined toolset genuinely reduces vendor overhead — ticketing, invoicing, billing, and endpoint management share one console and one data model.
Small and mid-sized MSPs that need combined RMM and PSA in one platform with predictable per-technician pricing and unlimited endpoints — and whose environments are primarily Windows with moderate macOS presence.
Syncro stands out on two dimensions that are genuinely differentiated versus the category: it is one of the few platforms that combines full RMM and PSA functionality in a single product at a published per-technician price, and the unlimited endpoint model means cost stays fixed regardless of how many devices each technician manages. That combination — RMM+PSA consolidation plus per-technician pricing with no device caps — is the core value proposition that no per-device competitor can replicate without requiring a separate PSA tool.
Syncro's commercial fit is strongest for MSPs with small teams managing large device fleets, where per-technician pricing delivers the most dramatic cost advantage over per-device models. A solo MSP managing 300 endpoints pays $129 per month — the same environment on NinjaOne could run $450 to $1,125 per month depending on the per-device rate. The fit weakens for larger MSPs with many technicians where the per-technician cost stacks up, or for environments that require deep Linux support, enterprise-grade automation, or the support responsiveness that NinjaOne delivers.
What users think
“All-in-one RMM and PSA for smaller MSPs with flat per-technician pricing that includes both platforms. The pricing transparency — one number without module add-ons — is the central commercial argument: MSPs that have accumulated separate tool costs find it easier to model and often cheaper at under-ten-technician scale.”
Syncro is best evaluated in the context of the specific rmm software workflows your team is trying to standardize or improve.
Shortlist quality depends less on surface-level feature parity and more on how well Syncro fits your deployment preferences, reporting expectations, and the amount of day-to-day operational ownership your team can absorb. Use this page to understand product fit before moving into direct vendor comparisons.
Syncro's RMM monitors Windows and macOS endpoints through a lightweight cloud-managed agent that reports device health, hardware status, and software inventory to the web console. Monitoring policies cover CPU, memory, disk, network connectivity, and Windows services. - Alerts integrate directly with Syncro's built-in ticketing system, which means a hardware alert can open, categorize, and assign a ticket without manual intervention.
Syncro handles Windows OS patches and third-party application patches with scheduling, approval policies, and compliance tracking from the console. Patch policies support automatic approval, manual review, and deferred deployment by category. - Linux patching is more limited.
Syncro's PSA is built into the platform, not bolted on as an integration. It includes ticketing with SLA timers and escalation rules, contract management for recurring and project-based agreements, time tracking tied to tickets and invoices, invoicing with customizable templates, recurring billing automation, and payment processing via Stripe and ACH. - The M365 license billing feature introduced in early 2026 automatically syncs Microsoft 365 license counts to recurring invoices — a workflow that previously required manual reconciliation.
Splashtop remote desktop access is bundled with both Syncro plans at no additional cost. It provides attended and unattended remote control for Windows and macOS endpoints, launched directly from the Syncro console with one click. File transfer and multi-monitor support are included. - For MSPs that need branded remote support portals or advanced session recording for compliance, ConnectWise ScreenConnect can be integrated as an optional add-on.
Syncro supports PowerShell and Mac scripts executed via a scripting engine that can be triggered by monitoring conditions, scheduled runs, or manual execution from the console. The platform includes a community script library with pre-built scripts for common MSP tasks — software deployment, disk cleanup, user management, and registry modifications. - Automated remediation workflows allow alert-triggered scripting without technician intervention.
Syncro includes Microsoft 365 integration that covers license management, security baseline assessment, and automated billing sync. The Team plan adds security baselines aligned with CIS benchmarks, assessing over 75 critical M365 security settings and flagging configuration drift. - The M365 license billing automation syncs license counts to recurring invoices automatically, eliminating the manual reconciliation that many MSPs perform monthly.
Every managed endpoint automatically populates a hardware and software inventory record in Syncro without requiring a separate scan. Hardware details include device model, CPU, RAM, storage, and network adapters. Software inventory covers installed applications with version numbers. - The asset data feeds directly into the PSA side for contract and billing purposes — a managed device's configuration is visible alongside its service history and billing status.
This is the point in the evaluation where buyers should separate what sounds strong in the demo from what will still matter after implementation, reporting setup, and day-two administration are real.
These are the strengths most likely to keep Syncro in the shortlist once the team starts comparing practical fit, not just feature breadth.
Syncro bundles ticketing, invoicing, billing, contract management, and endpoint management into a single platform. MSPs that would otherwise run NinjaOne plus ConnectWise Manage, or Datto RMM plus Autotask, can consolidate into one vendor, one login, and one data model. That consolidation reduces integration maintenance, eliminates sync errors between separate RMM and PSA databases, and removes one vendor relationship from the stack.
At $129 or $179 per technician per month with no device caps, Syncro's cost stays fixed regardless of how many endpoints each technician manages. This is the opposite of per-device models where every new client or device increases the bill. For an MSP growing from 200 to 500 endpoints with the same team size, Syncro costs exactly the same.
Syncro posts its pricing publicly — $129 Core, $179 Team — which means buyers know the cost before any sales conversation. In a market where NinjaOne, ConnectWise, and Kaseya all require contacting sales for a quote, this transparency lets MSPs model costs immediately, compare against alternatives without vendor involvement, and make decisions faster. The published pricing also means there is no renewal rate surprise — the price is the price.
Syncro's PSA includes invoicing, recurring billing, and payment processing integrated directly with the ticketing and contract management workflow. Time entries on tickets flow into invoices without manual data export. For MSPs that previously managed billing through QuickBooks exports or manual reconciliation, this integration eliminates a meaningful source of billing errors and delayed payments.
Splashtop remote desktop access is bundled into both Syncro plans, providing attended and unattended remote control for Windows and macOS endpoints without a separate remote access license. For MSPs that would otherwise pay $15 to $25 per technician per month for a standalone remote access tool, this bundled inclusion represents real cost savings. The Splashtop integration launches directly from the Syncro console, which keeps the technician workflow inside a single interface.
These are the points worth pressing in pricing calls, technical validation, and rollout planning before the team treats the product as a safe choice.
Multiple reviewer communities — G2, Capterra, Reddit — report slow support response times from Syncro, with some users describing multi-day waits for initial contact on non-critical issues. NinjaOne's support runs at 97% CSAT with sub-90-minute average first response; Syncro does not publish comparable metrics, and the community feedback suggests a meaningful gap. For MSPs whose own SLAs depend on vendor support responsiveness, this is a material operational risk, not a minor inconvenience.
Syncro's interface is functional but visually and structurally behind NinjaOne, Atera, and SuperOps. Navigation is not always intuitive, and several workflows require more clicks than they should. For a tool that technicians live in all day, UI quality directly affects productivity and new hire onboarding speed.
Syncro supports Windows and macOS endpoints, and has introduced a Linux agent, but the Linux support is newer and less mature than NinjaOne's cross-platform coverage. macOS patch management and scripting depth trail what NinjaOne offers from a single console. For environments where macOS or Linux endpoints are operationally significant — not just present — NinjaOne or ManageEngine Endpoint Central provide meaningfully deeper cross-OS support.
Reporting customization in Syncro is consistently described as insufficient by reviewers. Custom reports, client-facing dashboards, and compliance-oriented reporting all require workarounds or third-party tools. For MSPs that need to produce professional client-facing reports for quarterly business reviews or compliance audits, the reporting gap is a real operational limitation that adds either manual effort or additional tool cost to the stack.
Syncro supports PowerShell and Mac scripting with automation triggers, but the depth and flexibility of the automation engine trail ConnectWise Automate and Kaseya VSA. MSPs with complex, multi-step automation workflows that depend on conditional logic, deep error handling, and granular scheduling may find Syncro's automation capabilities insufficient. The platform is adequate for standard automated remediation — it is not adequate for shops that treat automation engineering as a core competency.
Syncro is cloud-only — there is no on-premises deployment option. The platform is accessed through a web browser, and endpoint management runs through a lightweight agent deployed to Windows and macOS devices. Agent deployment is handled via download link, Group Policy, or scripted installation.
The Linux agent was introduced more recently and supports monitoring and scripting for Linux endpoints. Most MSPs report being operational within a few days of starting the rollout, with the PSA setup — ticketing workflows, invoice templates, contract structures — taking longer to configure than the RMM agent deployment.
Platform coverage spans Windows and macOS for full RMM functionality including patch management, remote access, scripting, and monitoring. Linux support is available but more limited in scope. Syncro does not currently support ChromeOS or mobile device management natively — MSPs managing mobile devices will need a separate MDM solution like Hexnode or Jamf.
For environments that are primarily Windows with secondary macOS, Syncro covers the base adequately. For mixed environments where Linux or mobile management is operationally significant, validate the depth of coverage during the trial.
Before you book a demo
Syncro should be evaluated against specific operational requirements before the combined RMM+PSA value proposition outweighs the tradeoffs. Two factors consistently determine whether it survives to final selection: whether the team's environment fits Syncro's platform coverage, and whether the per-technician cost advantage holds once add-ons and integration costs are factored in.
Run the 14-day free trial against real client environments, not a test lab. Deploy the Syncro agent to Windows and macOS endpoints that represent the actual device mix, configure at least one automated remediation workflow, and test the PSA invoicing cycle end-to-end from ticket to payment. The trial is fully featured with no credit card required — use that to validate operational fit, not just feature presence.
Build the total cost including add-ons before comparing Syncro to per-device alternatives. The $129 or $179 per-technician rate does not include third-party security integrations, backup, or advanced remote access tools. Add those costs, then compare the all-in number against NinjaOne, Atera, or ConnectWise with equivalent capability configured. The per-technician base rate is only meaningful when the full stack cost is known.
Test the PSA workflow as rigorously as the RMM during evaluation. Syncro's combined value depends on both halves working well. Configure ticket routing, SLA timers, invoice templates, and recurring billing during the trial. If the PSA half does not meet requirements, the platform reverts to being an RMM-only tool at $129 per month — and there are stronger RMM-only options at that price point.
Validate support responsiveness during the trial period by submitting at least one non-critical support request. Community feedback consistently flags slow support response times. Test it yourself before signing a contract — if the response time during the trial is unacceptable, it will not improve post-contract.
Syncro is a cloud-based platform that combines RMM and PSA in a single product. It includes endpoint monitoring, patch management, remote access via Splashtop, scripting automation, ticketing, invoicing, billing, contract management, and client communication tools. It is designed primarily for MSPs and internal IT teams managing Windows and macOS environments.
Syncro publishes its pricing: the Core plan is $129 per technician per month and the Team plan is $179 per technician per month. Both plans include unlimited endpoints. Third-party security integrations, backup, and some advanced features are priced separately. A 14-day free trial is available with no credit card required.
Yes — Syncro was founded in 2017 and is headquartered in Seattle. The company is backed by Mainsail Partners and led by CEO Michael George, an experienced MSP industry leader. Syncro is used by thousands of MSPs and is regularly reviewed on G2, Capterra, and in MSP community forums. It is a legitimate, actively developed platform — not a startup experiment.
Syncro is a privately held company backed by Mainsail Partners, a growth equity firm. The company was founded in 2017 by Ian Alexander and is currently led by CEO Michael George. It is headquartered in Seattle, Washington.
Yes — PSA is built into Syncro, not offered as a separate product or add-on. The PSA includes ticketing, invoicing, recurring billing, contract management, time tracking, and payment processing. This is one of Syncro's primary differentiators versus NinjaOne and Datto RMM, which have no native PSA and require a separate tool for billing and contract management.
Syncro supports Windows and macOS for full RMM functionality including patch management, remote access, and scripting. A Linux agent is available for monitoring and scripting, though it is newer and less mature than the Windows and macOS support. ChromeOS and mobile device management are not included — MSPs managing those device types will need a separate tool.
Syncro has been integrating AI capabilities into its platform, including guided ticket resolution on the Team plan that uses AI to assist technicians with troubleshooting steps. The platform also includes automated remediation for RMM alerts and is actively developing AI-powered features. The AI functionality is more focused on workflow efficiency than autonomous operations — it augments technicians rather than replacing them.
If Syncro is on the shortlist but not yet final, compare it against these alternatives before committing. The most useful comparison is not feature-level — Syncro's combined RMM+PSA is its advantage — but on cross-OS depth, support quality, automation sophistication, and whether the per-technician savings hold once the full tool stack is priced.
N-able MSP Manager gives teams a way to evaluate MSP software fit, deployment tradeoffs, and day-to-day operational usability.
MSP360 RMM gives teams a way to evaluate RMM software fit, deployment tradeoffs, and day-to-day operational usability.
Datto RMM (now part of Kaseya) is a per-device RMM platform with strong Windows monitoring and the Autotask PSA available as a separate product. It integrates tightly with Datto's backup and disaster recovery products. Compare it to Syncro when the MSP is already in the Datto/Kaseya ecosystem or when backup integration is a primary requirement. The per-device pricing is less favorable than Syncro's per-technician model for high-device-count environments.
Atera is Syncro's closest structural competitor: per-technician pricing with combined RMM and PSA in a single platform. Atera's pricing starts at $149 per technician per month for the Professional tier with unlimited endpoints. The interface is more modern than Syncro's, and Atera has invested heavily in AI-powered features. Compare it directly against Syncro when both products are on the shortlist — the decision often comes down to UI preference, specific feature depth, and which PSA workflow better fits the MSP's billing model.
Autotask PSA gives teams a way to evaluate MSP software fit, deployment tradeoffs, and day-to-day operational usability.
These are the public references, pricing pages, and editorial inputs used to support this page. Readers should still confirm final commercial or product details directly with the vendor when the decision becomes real.
pricing · verified Mar 17, 2026
Official pricing pageSyncro pricing reference
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