GoTo
GoTo Resolve uses per agent per month with tiered device limits; published pricing pricing, runs on cloud, supports Windows, macOS, and Permanent free tier plus free trial of paid plans, no credit card required.
GoTo Resolve — now officially branded as LogMeIn Resolve — is a cloud-based platform that combines remote support, help desk ticketing, and endpoint management in a single console. It originated as GoToAssist, was rebuilt and relaunched as GoTo Resolve in 2022, and has since been folded back under the LogMeIn brand.
GoTo Resolve earns shortlist consideration for teams that want remote support and basic endpoint management combined without the complexity of a full-scale RMM platform. The gaps — shallow patch management depth, limited automation without paid add-ons, and reliability complaints — determine whether it holds up against dedicated RMM tools.
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Pricing model
Per agent per month with tiered device limits; published pricing
Deployment
Cloud
Supported OS
Windows, macOS
Trial status
Permanent free tier plus free trial of paid plans, no credit card required
Review rating
Not surfaced
Vendor
GoTo
GoTo Resolve publishes pricing for its endpoint management plans. Standard costs $57 per agent per month and includes one agent seat, 25 managed devices, unlimited remote sessions, ticketing, and the remote execution feature. Premium costs $63 per agent per month and adds Windows patch management, application updates, automatic scheduling, and self-healing alerts. Both plans reflect annual billing; monthly billing runs approximately 20% higher.
The per-agent pricing is straightforward, but the device limits create a cost escalation path that buyers should model explicitly. Standard includes 25 devices per agent; additional devices are billed separately. A team managing 200 endpoints with two agents will exceed the included device allocation quickly. The MDM add-on for mobile devices costs $2.75 per device per month — manageable for a small phone fleet, but it adds up if mobile management is a core requirement rather than a convenience.
The free tier is a genuine differentiator in the RMM and remote support market — most competitors either offer a time-limited trial or no free option at all. The free plan supports three agents, three devices, and three remote-control sessions per month, with unlimited view-only access, help desk ticketing, and integrations with Teams and Slack.
For a one- or two-person IT shop doing occasional remote support, the free tier is legitimately usable. For anything beyond that, the session and device limits push buyers into the paid tiers quickly.
Verified from the official pricing page on March 17, 2026. View source
GoTo Resolve is strongest when a team's primary need is remote support with lightweight endpoint management bolted on — help desk technicians who need to connect to end-user machines, run basic scripts, and keep a device inventory without deploying a full RMM stack. The conversational ticketing through Teams and Slack is a genuine differentiator that NinjaOne and ConnectWise do not match natively.
Small IT teams and help desk operations that need combined remote support, conversational ticketing, and basic endpoint visibility — and whose RMM needs do not extend into deep patch automation, cross-platform scripting, or large-scale fleet management.
GoTo Resolve stands out on two dimensions that most RMM competitors do not match: conversational ticketing natively embedded in Microsoft Teams and Slack, where end users can create, manage, and close support tickets without leaving their messaging tool; and a zero-trust security architecture that requires device-level approval for every remote session, with encryption keys that even GoTo cannot recover. The permanent free tier is also genuinely differentiated — NinjaOne, Datto RMM, and ConnectWise Automate have no equivalent.
GoTo Resolve's commercial fit is clearest for teams managing under 100 endpoints where the per-agent pricing with included device limits stays competitive. At that scale, the Standard plan at $57 per agent per month undercuts most full-featured RMM platforms on headline cost. The math changes as device count grows: once the team manages 200 or more endpoints, the per-device overages and the need for Premium-tier patch management close the cost gap with NinjaOne and Atera, both of which include more RMM depth at comparable or lower all-in pricing.
What users think
“Unified remote support and endpoint management for SMB and mid-market IT teams that want remote access, patching, and helpdesk ticketing without separate purchasing decisions. The consolidated pricing model can be more attractive than building an equivalent stack from point tools with separate vendors and contracts.”
GoTo Resolve is best evaluated in the context of the specific rmm software workflows your team is trying to standardize or improve.
Shortlist quality depends less on surface-level feature parity and more on how well GoTo Resolve fits your deployment preferences, reporting expectations, and the amount of day-to-day operational ownership your team can absorb. Use this page to understand product fit before moving into direct vendor comparisons.
GoTo Resolve's core capability is remote support — attended and unattended remote access to Windows, macOS, Linux, Android, iOS, and ChromeOS endpoints. The zero-trust architecture requires device-level approval for every session, with signing keys created at enrollment that cannot be recovered by GoTo. - Multi-monitor support is available.
GoTo Resolve's help desk module is natively embedded in Microsoft Teams and Slack. End users create support tickets from within their messaging tool, technicians manage ticket lifecycle without switching to a separate portal, and ticket status updates flow back into the conversation thread. - This conversational approach reduces friction for end users who already live in Teams or Slack, and it is genuinely differentiated — most RMM platforms treat ticketing as a standalone module.
GoTo Resolve provides basic endpoint management: device inventory, hardware and software asset tracking, and device grouping. - The inventory tracks installed hardware components, OS versions, installed applications, and device health status. - Asset inventory is functional but still maturing — users report issues with duplicate device entries and limited filtering options. - For teams that need asset management depth — warranty tracking, lifecycle management, procurement integration — a dedicated ITAM tool like Device42 or Asset Panda will be necessary alongside GoTo Resolve.
Patch management is available exclusively on the Premium tier ($63/month) and covers Windows OS updates and a set of third-party application updates. The guided patching interface identifies available patches, shows affected devices, and allows one-click deployment. - Limitation: The implementation is simple to use but lacks the granular controls of dedicated RMM patch engines: no approval-based workflows with manual review stages, limited maintenance window customization, no Linux patching, and no detailed rollback options.
GoTo Resolve includes a remote execution feature (available on Standard and Premium tiers) that allows technicians to run scripts and commands on managed devices without initiating a full remote session. Scripts can be executed in the background while the end user continues working. - This is useful for routine tasks like software deployment, configuration changes, and log collection — but it is not a full automation engine.
GoTo Resolve offers MDM as a separate add-on at $2.75 per device per month, covering Android and iOS devices. The MDM module supports device enrollment, policy configuration, app management, and remote wipe. - For organizations where mobile device management is a secondary convenience — managing a small fleet of company phones alongside a primarily desktop environment — the $2.75 add-on is reasonable.
This is the point in the evaluation where buyers should separate what sounds strong in the demo from what will still matter after implementation, reporting setup, and day-two administration are real.
These are the strengths most likely to keep GoTo Resolve in the shortlist once the team starts comparing practical fit, not just feature breadth.
GoTo Resolve embeds help desk ticketing directly into Microsoft Teams and Slack — end users create, update, and resolve tickets from within the messaging tools they already use without switching to a separate portal. For IT teams where Teams is the primary communication channel, this reduces ticket creation friction meaningfully. NinjaOne and ConnectWise integrate with Teams for notifications, but neither offers native in-channel ticket lifecycle management at the same depth.
Every remote session in GoTo Resolve requires explicit device-level approval through a zero-trust model. During registration, each user creates a signing key that GoTo cannot recover — if the key is lost, the device must be re-enrolled. This is a genuine security advantage for compliance-conscious environments.
The free plan supports three agents, three devices, and three remote-control sessions per month, with unlimited view-only access, full help desk ticketing, and Teams/Slack integration. For a solo IT administrator or a two-person help desk handling occasional remote support, this is a real product — not a demo. Most RMM competitors offer only time-limited trials.
Standard and Premium pricing is published on the website — $57 and $63 per agent per month respectively. Buyers can model cost without contacting sales, which is a meaningful advantage over NinjaOne, ConnectWise, and Datto RMM, all of which require a sales conversation before pricing is disclosed. This transparency accelerates the shortlisting process for teams that need to compare costs across multiple products before engaging vendors.
GoTo Resolve deploys quickly for its core use case — remote support and help desk. Agents can begin supporting end users within minutes of setup, and the conversational ticketing integration with Teams can be configured in under an hour. For teams migrating from GoToAssist or LogMeIn Pro, the transition is designed to be near-seamless.
These are the points worth pressing in pricing calls, technical validation, and rollout planning before the team treats the product as a safe choice.
Patch management is only available on the Premium tier ($63/month) and covers Windows updates and a limited set of third-party application updates. There is no Linux patch management. macOS patching is limited compared to NinjaOne's cross-platform patch engine. The guided patching interface is simple to use but lacks the granular policy controls — approval workflows, maintenance windows, reboot scheduling, rollback options — that NinjaOne, Datto RMM, and ConnectWise Automate provide.
Multiple review sources across G2, Capterra, and TechRadar report that GoTo Resolve consumes more system resources during remote sessions than competing solutions, causing noticeable slowdowns on older machines. Users also report dropped connections, session instability, and occasional software crashes during remote support. For teams supporting legacy hardware or endpoints with limited resources, this is a practical limitation that should be tested during the free tier before committing to paid plans.
The Standard plan at $57 per month does not include alert-based automations, self-healing policies, or scheduled patch deployment. These features — which most full-featured RMM platforms include in their base tier — are gated behind the Premium plan or available as separate add-ons. Buyers who evaluate GoTo Resolve on the Standard tier and then discover automation requires an upgrade are comparing an incomplete product against competitors that include automation by default.
GoTo Resolve has been rebranded twice — first from GoToAssist to GoTo Resolve in 2022, then marketed under the LogMeIn Resolve brand. The GoTo website, the LogMeIn website, and third-party review sites reference different product names for the same tool.
GoTo Resolve's device limits per agent (25 on Standard, expandable with overages) and the absence of multi-tenant management features make it a poor fit for MSPs managing multiple client environments at scale. NinjaOne, Datto RMM, and ConnectWise Automate all provide multi-tenant consoles designed for MSP workflows. GoTo Resolve is architecturally a single-tenant help desk tool — MSPs outgrow it once the client count or endpoint volume reaches the point where per-client isolation and consolidated reporting become operational requirements.
GoTo Resolve is cloud-only with no on-premises deployment option. The management console runs in the browser, and endpoint management requires a lightweight agent installed on managed devices. Agent deployment is handled through direct download, email invitation, or Group Policy distribution. Most teams are operational for remote support within the first day; endpoint management configuration — setting up device groups, patch policies, and alerting — takes longer and requires the Premium tier for meaningful automation.
Platform support covers Windows, macOS, and Android for endpoint management and MDM. Linux is supported for remote access but not for patch management or endpoint monitoring — a significant gap for teams with mixed-OS environments where Linux servers or workstations are operationally important.
ChromeOS and iOS remote support is available for attended sessions but not for background device management. Validate the specific OS mix in your environment against GoTo Resolve's actual support depth, not just the platform list on the marketing page.
The integration story centers on Microsoft Teams and Slack for conversational ticketing, plus OPSWAT for endpoint security compliance checks. GoTo Resolve does not have the breadth of PSA, ITSM, or security integrations that NinjaOne or ConnectWise offer — there is no native integration with ConnectWise Manage, Autotask, HaloPSA, or ServiceNow.
Before you book a demo
GoTo Resolve should be evaluated as a remote support tool with lightweight endpoint management — not as a full-featured RMM platform. The two factors that consistently determine whether it survives to final selection are whether the team's primary need is remote support with ticketing, and whether endpoint management requirements stay within what the Standard or Premium tier actually covers.
Start with the free tier to validate the core remote support and ticketing workflow. The free plan is functional enough to test Teams/Slack integration, remote session quality, and help desk ticket lifecycle with real end users. If the free tier feels limiting within the first week, move to Standard — but note that the jump from free to $57/month is a significant step given how constrained the free tier is.
Test remote session performance on the oldest and lowest-spec hardware in your fleet. GoTo Resolve's resource consumption during remote sessions is a documented concern. If the team supports endpoints older than five years or with limited RAM, validate performance before committing — session instability on production hardware is a dealbreaker that does not surface in clean demo environments.
Map the full cost at your actual device count before comparing to alternatives. The $57 Standard plan includes 25 devices per agent. If the team manages 150 devices with two agents, model the per-device overage cost. Then compare the all-in total against NinjaOne's per-device quote and Atera's per-technician rate at the same scale. GoTo Resolve's headline price is competitive; the all-in price at real scale may not be.
If patch management is a requirement, evaluate only the Premium tier. The Standard tier does not include patch automation, self-healing alerts, or scheduled updates. Comparing Standard against NinjaOne or Datto RMM — which include patching in their base tier — produces a misleading comparison. Start the evaluation at $63/month Premium if patching matters, and compare against the actual capabilities at that price point.
GoTo Resolve (now LogMeIn Resolve) offers published pricing for endpoint management: Standard at $57 per agent per month and Premium at $63 per agent per month on annual billing. Standard includes one agent, 25 devices, unlimited remote sessions, and ticketing. Premium adds Windows patch management, application updates, automatic scheduling, and self-healing alerts. A free tier supports three agents, three devices, and three remote sessions per month. Remote support-only plans start at $23 per user per month. MDM is a $2.75 per device per month add-on.
Yes — GoTo Resolve has a permanent free tier, not just a trial. The free plan supports up to three agents, three devices, and three remote-control sessions per month. It includes unlimited view-only remote access, full help desk ticketing, Teams and Slack integration, remote reboot, file transfer, and session recording. The free tier is functional for a solo IT admin or a very small help desk. It becomes limiting once device count exceeds three or the team needs more than three remote-control sessions per month.
GoTo Resolve is the successor to GoToAssist. GoToAssist was rebranded and rebuilt as GoTo Resolve in 2022 with a new interface, zero-trust security model, and endpoint management capabilities that GoToAssist did not have. The product has since been marketed under the LogMeIn Resolve brand as well. Reviews from before 2022 that reference GoToAssist describe a different product with different capabilities — verify the review date and product version before relying on older assessments.
GoTo Resolve is a weak choice for MSPs at scale. It lacks multi-tenant management, has limited device counts per agent, and does not integrate with PSA tools like ConnectWise Manage or Autotask. For MSPs managing multiple client environments, NinjaOne, Datto RMM, and ConnectWise Automate all provide purpose-built multi-tenant consoles. GoTo Resolve can work for very small MSPs with a handful of clients and under 50 total endpoints, but most MSPs outgrow it quickly.
Partially. GoTo Resolve supports macOS for remote access and basic endpoint management. Linux is supported for remote access (primarily terminal-based) but not for patch management. Windows has the deepest support — patch management, application updates, and self-healing alerts are Windows-focused features. For mixed-OS environments where macOS and Linux are operationally significant, NinjaOne provides substantially deeper cross-platform coverage from a single console.
GoTo Resolve's reliability receives mixed reviews. The zero-trust architecture and encryption are well-regarded for security. However, G2, Capterra, and TechRadar reviews report dropped connections, session instability, and higher-than-expected resource consumption during remote sessions — especially on older hardware. Test remote session quality on your actual endpoint fleet during the free tier before committing to a paid plan.
GoTo Resolve offers both a permanent free tier and a free trial of paid plans. The free tier is not time-limited and includes three agents, three devices, and three remote sessions per month. The paid plans also offer a trial period — no credit card required. Use the free tier for initial validation and the paid trial to test Premium features like patch management and self-healing alerts before committing to annual billing.
If GoTo Resolve is on the shortlist but the team needs more RMM depth, better scalability, or a different pricing model, compare it against these alternatives before committing. The most useful comparison is not remote support quality — GoTo Resolve is competitive there — but RMM depth, patch management capability, and how well each product handles the team's full operational scope.
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Syncro gives teams a way to evaluate RMM software fit, deployment tradeoffs, and day-to-day operational usability.
Datto RMM is worth comparing when the team needs a Windows-centric RMM with strong patch management and built-in ransomware detection. Datto includes patch management in its base tier, which GoTo Resolve gates behind Premium. The pricing model is per device and quote-only. Datto is primarily Windows-focused — cross-platform depth is thinner than NinjaOne. Compare it when patching and Windows endpoint security are the primary requirements.
Atera is the strongest alternative for MSPs and small IT teams that want RMM, PSA, remote access, and ticketing in a single platform with per-technician pricing. At $99–$169 per technician per month with unlimited devices, Atera's model is structurally cheaper than GoTo Resolve for teams managing more than 25–50 endpoints per technician. The tradeoff is that Atera's UI and support quality do not match NinjaOne. Compare Atera when PSA consolidation and per-technician economics matter more than remote support polish.
Head-to-head comparisons
Comparison
Atera vs GoTo Resolve compares fit, tradeoffs, and operational strengths for IT buyers.
Comparison
ConnectWise Automate vs GoTo Resolve compares fit, tradeoffs, and operational strengths for IT buyers.
Comparison
Datto RMM vs GoTo Resolve compares fit, tradeoffs, and operational strengths for IT buyers.
Comparison
GoTo Resolve vs MSP360 RMM compares fit, tradeoffs, and operational strengths for IT buyers.
These are the public references, pricing pages, and editorial inputs used to support this page. Readers should still confirm final commercial or product details directly with the vendor when the decision becomes real.
pricing · verified Mar 17, 2026
Official pricing pageGoTo Resolve pricing reference
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