GLPI pricing: what IT teams actually pay

GLPI pricing model: free open source with paid cloud and support tiers

The self-hosted open-source path costs zero for the software. GLPI runs on a standard LAMP stack — Linux, Apache, MySQL or MariaDB, and PHP 8.1+. A modest virtual machine handles thousands of assets comfortably.

The real cost is internal labor: initial installation, LDAP/Active Directory integration, entity structure design, GLPI Agent deployment across endpoints, business rule configuration, and — critically — ongoing maintenance including PHP upgrades, database optimization, security patching, and plugin compatibility management after version updates. Teams that estimate self-hosted cost as 'free' are ignoring the administration hours that accumulate over months and years.

GLPI Network Cloud eliminates infrastructure management entirely. The Public Cloud plan at €19 per IT agent per month includes the latest GLPI version, all modules, 16 included plugins, daily backups with 30-day retention, Level 3 corrective support, automatic updates, and 500 email notifications per day.

Storage starts at 5 GB with additional storage at €1 per GB. The Private Cloud plan at €21 per agent per month (minimum 25 agents) adds dedicated system resources, 50 GB storage, and on-demand updates. IT assets and end users are unlimited and free on both plans — pricing scales only with IT agent headcount.

On-premises support subscriptions serve teams that self-host but want Teclib's professional backing. The Basic tier at €100 per month covers up to 10 IT agents and 500 assets with 2 hours of remote technical assistance and Level 3 bugfix support. Standard at €300 per month extends to 50 agents and 5,000 assets with 8 hours of assistance.

Advanced at €1,000 per month covers 51+ agents and 5,001+ assets with 20 hours. All tiers include unlimited end users and unlimited Level 3 corrective support. The support hours are the key differentiator between tiers — once those hours are exhausted, additional assistance is billed separately.

The pricing comparison that matters most is total cost of ownership over two years, not the headline rate. A team with 20 IT agents self-hosting GLPI on existing infrastructure pays zero in licensing but accumulates administration hours.

The same team on GLPI Network Cloud pays €19 x 20 = €380 per month (€4,560 per year) but eliminates server maintenance, upgrades, backup management, and plugin compatibility work. Freshservice at $19 per agent per month costs roughly the same as GLPI Network Cloud but includes a modern UI, better reporting, and vendor-managed everything. The comparison only works when internal labor hours are honestly valued.

Pricing source: official pricing page, verified 2026-03-17.

Read the pricing through the buying motion, not only the packaging language.

What actually changes the GLPI bill

The self-hosted path is most defensible for organizations with existing Linux server infrastructure, in-house administration skills, and budget as the primary constraint — particularly public-sector organizations, educational institutions, and non-profits where eliminating per-seat licensing eliminates a budget line entirely. At scale — 50+ agents managing 10,000+ assets — the labor cost of self-hosting is amortized across enough value to be clearly worthwhile.

GLPI Network Cloud makes sense for teams that want GLPI's ITAM depth and ITIL service desk without absorbing the infrastructure maintenance. At €19 per agent per month, it is price-competitive with Freshservice's Starter tier and significantly cheaper than ServiceNow.

The per-agent pricing means cost is predictable and scales linearly — a team of 10 IT agents pays €190 per month regardless of how many thousands of assets they manage. The unlimited-assets model is a genuine advantage over platforms that charge per asset or per device.

On-premises support subscriptions are most useful for medium-to-large self-hosted deployments where the organization needs guaranteed Teclib response times for complex issues — database corruption, upgrade failures, or custom plugin conflicts. The Basic tier at €100 per month is lightweight insurance for small teams. The Advanced tier at €1,000 per month makes sense for organizations running GLPI as their primary ITSM platform across multiple entities where downtime has real operational cost.

Pricing questions to resolve before choosing a deployment path

Sources

These are the public references, pricing pages, and editorial inputs used to support this page. Readers should still confirm final commercial or product details directly with the vendor when the decision becomes real.