Does ManageEngine AssetExplorer include a helpdesk?
+
No. AssetExplorer is an ITAM tool only — it manages assets but not incidents or service requests. For helpdesk, ManageEngine sells ServiceDesk Plus separately. GLPI includes both helpdesk and asset management in one free platform.
Does GLPI include purchase order management?
+
No. GLPI does not include procurement or purchase order workflows. ManageEngine AssetExplorer includes full PO management with approval workflows for IT procurement — tracking purchase orders, vendors, and budgets alongside asset records.
Which tool is easier to set up?
+
ManageEngine AssetExplorer is easier to set up for non-technical administrators — it has a wizard-driven installer for Windows Server and a cloud option. GLPI requires Linux/Windows server configuration with PHP, MySQL, and web server setup, which takes more technical effort.
Does GLPI include change management?
+
Yes. GLPI has built-in change management following ITIL practices — change requests, impact analysis, approval workflows, and change records linked to assets. ManageEngine AssetExplorer does not include change management — that functionality lives in ServiceDesk Plus.
Which tool has better software license management?
+
Both GLPI and ManageEngine AssetExplorer provide full SAM — tracking installed software, license counts, and compliance. ManageEngine AssetExplorer adds software normalization and dashboard-level compliance reporting. GLPI's SAM requires FusionInventory for accurate installed software data.
Does AssetExplorer support barcode scanning?
+
Yes. ManageEngine AssetExplorer supports barcode scanning for physical asset audits. GLPI supports barcode scanning via plugins but does not include it natively.
What is the total cost of GLPI vs AssetExplorer for a 500-asset organization?
+
GLPI self-hosted: approximately $0–$2,000/year (hosting + admin time). ManageEngine AssetExplorer at 500 nodes: approximately $2,995/year based on their per-node pricing. GLPI is the lower-cost option if your team has server administration skills.
Does GLPI support automatic asset discovery?
+
GLPI requires the FusionInventory plugin for automatic discovery and inventory collection. Once configured, it deploys agents on endpoints to collect hardware and software data. ManageEngine AssetExplorer supports both agent-based and agentless network discovery built into the product.
Which tool is better for a government or education institution?
+
GLPI is widely used in French and European government and education due to its free licensing and GDPR-friendly French-origin software. ManageEngine AssetExplorer is common in North American and Asian enterprises. Both are viable — the choice often comes down to budget and existing ITSM tool preferences.
Can GLPI and ManageEngine AssetExplorer integrate with each other?
+
They are competing platforms serving the same use case, so organizations typically choose one or the other. GLPI's REST API allows importing asset data from external sources if an organization is migrating from AssetExplorer to GLPI.