Which tool includes a helpdesk?
+
GLPI includes a full IT helpdesk with ticketing, SLA management, change management, and problem management. Lansweeper is an asset discovery and inventory platform with no ticketing functionality — organizations using Lansweeper need a separate ITSM tool for helpdesk.
Does GLPI auto-discover network assets without plugins?
+
No. GLPI's out-of-the-box installation does not perform auto-discovery. The FusionInventory plugin (free) must be installed and configured to enable agent-based inventory collection. Lansweeper performs agentless discovery immediately after installation with no additional plugins required.
Does Lansweeper include vulnerability scanning?
+
Lansweeper Risk Insights correlates discovered software and OS versions against CVE databases to identify vulnerable assets. GLPI does not include CVE correlation — it provides software inventory without vulnerability scoring.
Is GLPI completely free?
+
GLPI is free open-source software under GPLv2 for self-hosting. There is no software licensing fee. Costs arise from server hosting, administration time, and any paid plugins from the GLPI Marketplace. Lansweeper is free up to 100 assets; beyond that, paid plans start at approximately $1.55/asset/year.
Which tool has better reporting?
+
Lansweeper has a rich pre-built report library covering software inventory, hardware specs, patch status, and compliance, with a report designer. GLPI supports SQL-based custom reports and a statistics module. Both are capable, but Lansweeper's reports are easier to create without SQL knowledge.
Does GLPI support change management?
+
Yes. GLPI includes a change management module following ITIL practices — change requests, approval workflows, and change-to-asset relationships. Lansweeper does not include any ITSM modules.
How many plugins does GLPI have?
+
GLPI has a large plugin ecosystem with 100+ community and commercial plugins on the GLPI Marketplace, covering functionality like OCS Inventory integration, additional MDM agents, enhanced reports, and project management. Lansweeper has a smaller integration marketplace.
Can Lansweeper discover IoT devices?
+
Yes. Lansweeper's agentless scanning discovers IoT devices, printers, smart TVs, and other network-connected hardware using SNMP and Nmap. GLPI's FusionInventory plugin primarily inventories computers and mobile devices that support the agent.
Which tool is easier to set up?
+
Lansweeper Cloud is easier to set up — create an account, install a scanning probe on a Windows server or VM, and assets start appearing within minutes. GLPI requires a server with PHP, MySQL, and Apache/Nginx, plus plugin configuration. The initial GLPI setup typically takes a few hours.
Can I use GLPI and Lansweeper together?
+
Yes. A common setup is using Lansweeper for automated network discovery and feeding discovered asset data into GLPI via its REST API or CSV import. This gives GLPI a continuously updated asset database without manual data entry.